Returns & Exchanges

We want you to love your hair. Because hair is a personal-care product, we can only accept returns on items that are unopened, unused, and in their original sealed packaging with tags intact.

Return window

Request a return within [14 days] of receiving your order.

What can’t be returned

Hair that has been opened, worn, washed, cut, coloured, or altered
Items marked final sale or clearance
Gift cards

How to return an item

Message us on WhatsApp +255 725 405 497 or email sales@malkiamelaninhair.com with your order number and reason.
Once approved, post the item back to the address we give you. Return shipping is paid by the customer and isn’t refundable.
After we receive and inspect the item, we refund your original payment method within 5–10 business days. No restocking fee.

Damaged, faulty, or wrong item?

If something arrives damaged, defective, or not what you ordered, contact us within 48 hours of delivery with photos. In these cases we cover the replacement or return shipping.

Exchanges

Unopened items can be exchanged for another product within [14 days], subject to availability. You cover return shipping, and any price difference is settled before the new item ships.

This policy doesn’t affect your statutory consumer rights.